Can I request collection of one parcel?

Yes. State the number, dimensions and approximate weight. We confirm whether collection on your preferred day is possible and what it costs.

What does collection cost?

It depends on location, parcel count and the requested day. There is no automatic collection price; we confirm it by email before scheduling.

Do I already need a shipping label?

Not necessarily. Provide your existing order or tracking reference, or explain that you still need a label so this can be discussed.

When are requests handled?

Requests are handled on working days between 08:30 and 17:30. An acknowledgement is followed by a substantive reply from a staff member.

Do I need an account?

No. You can submit the request as a guest.

Parcel collection at home or work

No time to visit a parcel point, or a parcel that is awkward to carry? Request collection at your address. Tell us what is ready and when it suits you; we confirm the day, time window and price by email before scheduling.

One or more parcels at your address
Specify your preferred day and time window
Price and availability confirmed first
Apply as a guest, including private senders

Request collection

Enter your details. We confirm availability and price by email; no payment is taken now.

Contact details

I am applying as *

Contact person *

Company name (optional)

Email address *

Phone number *

Only used to discuss your request and coordinate collection.

Collection address

Street and house number *

Postcode *

Town or city *

Destination

Where should it go? *

Destination address (if known)

Destination postcode

Destination town or city

Business collection service

Is this a one-off or recurring request? *

Nothing is scheduled automatically: every request is confirmed first.

Who creates the shipping labels?

Shipment and timing

Requested date *

Ready from

Preferred collection before

Number of parcels *

Total weight (kg)

Largest parcel dimensions (L × W × H in cm)

Is the shipping label already available?

Selected carrier (if known)

Additional details

I agree that my information may be used to handle this request.

We use your information to handle this request. Read our privacy statement.

When collection is useful

Dropping off a single parcel yourself is usually the more economical option. Collection can be useful for multiple parcels, heavy or awkward boxes, or when you cannot leave work.

Details we need

Give the collection address, parcel count and approximate weight and dimensions of the largest parcel. If you have booked labels with our calculator, include the order number or tracking references. If you do not yet have labels, explain this in your notes.

Region and handling

Collection journeys are mainly carried out in Twente and nearby areas. Other locations are assessed per request; do not assume availability.

You receive a request number. A staff member checks the preferred day and sends the proposed price. Collection is scheduled only after agreement. No payment is taken in this form.

Frequently asked questions

Can I request collection of one parcel?: Yes. State the number, dimensions and approximate weight. We confirm whether collection on your preferred day is possible and what it costs.
What does collection cost?: It depends on location, parcel count and the requested day. There is no automatic collection price; we confirm it by email before scheduling.
Do I already need a shipping label?: Not necessarily. Provide your existing order or tracking reference, or explain that you still need a label so this can be discussed.
When are requests handled?: Requests are handled on working days between 08:30 and 17:30. An acknowledgement is followed by a substantive reply from a staff member.
Do I need an account?: No. You can submit the request as a guest.