Pakketbezorgd.nl
Lost or damaged parcel: what now?
Who can investigate depends on where the shipping label was purchased. Start with tracking, keep the evidence and contact the appropriate provider. Compensation cannot be promised in advance.
- Check the latest tracking
- Photograph damage and packaging
- Booked through us? Contact our support
- Booked elsewhere? Contact that seller
Calculate your shipping price
Compare the available carriers on price and delivery time for your parcel.
- Competitive prices
- Reliable service
- Compare online
Check tracking first
If marked delivered, ask the recipient to check with neighbours, in the mailbox and at any parcel point. A scan can take time to update. If tracking remains unchanged for several working days or the expected delivery date is substantially past, report the issue.
Document damage promptly
Photograph the outside, label, contents and inner packaging. Keep the box and packing materials until the report is resolved. Note the tracking code and receipt date. Report damage as soon as possible because carrier deadlines apply.
If booked through Pakketbezorgd.nl
Email info@pakketbezorgd.nl with the PB- order number, tracking code, short description and photographs. We raise the matter with the carrier. Whether and how much compensation is paid depends on the service, terms and investigation.
If booked elsewhere
Contact the carrier, webshop or platform that sold the label. We cannot investigate shipments booked elsewhere. A recipient of a webshop order should normally contact the webshop.
Related shipping information
Frequently asked questions
- Will I receive a refund?
- We cannot promise a refund or compensation in advance. The carrier’s terms and investigation determine the outcome.
- Can you investigate another platform’s shipment?
- No. We do not have that shipment’s records. Contact the party that supplied the label.