Help, returns and contact

Enter the destination, weight and dimensions in the price comparison, choose a service, fill in the sender and recipient details and pay online. After the payment is confirmed we create the shipment and email you the shipping label.

Payments are handled by Mollie. The payment methods shown on the Mollie payment page apply, such as iDEAL or a card. Approved business accounts can also ship on a monthly invoice.

No. You can book without an account. With an account you can see your shipments in one overview and request returns. The account overview is currently in Dutch.

Only the destinations shown in the calculator. We do not offer bookings to countries outside that list, and we do not handle customs declarations for destinations outside the EU.

The calculator and checkout do not offer an extra insurance option. The carrier's own conditions and liability rules apply to each shipment.

You receive a link to the PDF label by email and you can download it on your order page. Print it and attach it flat to the parcel. We do not offer a QR code or label-free option.

Use Track & Trace with your tracking code or order number and the sender's or recipient's postcode.

If the parcel has not yet been handed over to the carrier, you can cancel it on your order page while logged in, when the option is shown. Refunds are handled manually.

For a shipment booked with us, log in and open the order page. Where a return is available, you can request a return label there. We cannot create return labels for parcels that were not booked via Pakketbezorgd.nl.

Email us with your order number and, for damage, photos of the parcel and packaging. We contact the carrier for you. Whether compensation is possible depends on the carrier's conditions; we cannot guarantee it.

The price comparison, checkout, order status page, Track & Trace, login and this help page. Emails (confirmation, label, account and password emails), the account overview, invoices, the chat and our legal documents are currently in Dutch.

We only place Google Analytics 4 cookies with your consent; declining has no effect on booking. You can change your choice at the bottom of every page. Details are in our privacy and cookie policy (in Dutch; the Dutch text prevails).